Questions? We're Here
Real riders answering real questions. No bots, no scripts. Just people who actually use this stuff.
Send Us a Message
Email Us
Real people, real answers. Usually respond within 24 hours.
Response Time
We typically respond within 24 hours on weekdays.
For urgent issues, email support@locentrix.app with "URGENT" in the subject.
Common Questions
Quick answers to what riders ask most
How long does shipping take?
3-5 days in the UK. International varies, but we ship worldwide.
Do I need a mechanic to install it?
Nope. Takes 15 minutes. Hide it under your seat, plug it in, done.
What if it breaks?
1-year warranty. If it breaks, we replace it. No questions asked.
Can I track multiple bikes?
Yep. One app, unlimited bikes. Manage them all from your phone.
Does it work outside the UK?
Works in 150+ countries. Your bike crosses a border? We're still tracking.
What about monthly fees?
None. You pay €159 once. No subscriptions, no hidden costs. You own it.